Right of cancellation
You may cancel your contractual declaration, without giving reasons, within 14 days in text form (e.g. letter, fax, e-mail) or, if your goods were sent to you prior to expiry of this period, by returning the goods. The period begins upon receipt of this notification in text form, albeit not before the recipient has received the goods (in the case of recurring deliveries of similar goods: not before receipt of the first instalment) and also not before compliance with our duties to inform pursuant to Article 246, Section 2 in conjunction with Section 1 (1) and (2) of the Introductory Act to the German Civil Code and our duties pursuant to Section 312g (1), Clause 1 of the German Civil Code in conjunction with Article 246, Section 3 of the Introductory Act to the German Civil Code. The timely return of the cancellation notification or goods shall be deemed sufficient for compliance with the cancellation period. The cancellation shall be addressed to:
Tel.: +49 (0)8158 99440
Fax: +49 (0)81587288
Consequences of cancellation
In the event of a valid cancellation, the payments or goods received by both parties shall be returned and any benefits drawn (e.g. interest) surrendered. If you are unable to return/surrender the received goods/benefits (e.g. usage advantages) to us in full or in part or can do so only in a deteriorated condition, you shall pay appropriate compensation for lost value. For the deterioration of the goods and for any benefits drawn, you shall pay compensation for lost value only insofar as the deterioration or benefits can be attributed to utilisation of the goods that exceeds the scope of testing of the properties and functionality. “Testing of the properties and functionality” refers to the testing and trying-out of the goods in question to the extent possible and usual in, for example, a retail outlet. Goods that can be sent by parcel shipment shall be returned at our risk. You are responsible for bearing the regular return shipping costs when the goods delivered match the customer’s order; the price of the goods to be returned does not exceed €40; or, in the case of higher-value goods, you have not made a full or contractually agreed partial payment at the time of cancellation. Otherwise, the return shipment is free of charge for you. Goods that cannot be sent by parcel shipment are collected from you. Payment obligations shall be met within 30 days. For you, this period begins when you send your cancellation declaration; for us, when we receive it.
This right of cancellation does not apply for distance selling contracts in the following cases:
1. For the shipment of goods manufactured to customer specifications (including, in particular, special colour requests and/or combinations, imprints etc.);
2. For goods clearly modified in line with personal requirements;
3. For goods that are not suitable for return shipment due to their condition.